#OTOT COLLECTION LOCKERS – NEW LAUNCH

M Malls have newly launched our own 24/7 collection points – OTOT Collection Lockers where shoppers can collect their online purchases from our retailers from the lockers at their Own Time Own Target (OTOT), even after Mall’s opening hours. #OTOT is conveniently located at the carpark at both AMK Hub and Jurong Point. You may find the collection lockers at Basement 3 carpark for AMK Hub and Basement 1 Carpark for Jurong Point.

Participating retailers will offer #OTOT Collection Point as an option on the checkout page of their website/ecommerce platform for shoppers to select as a pickup option. In addition, shoppers may also choose #OTOT Collection Point for collection of pre-ordered goods made from the physical store of the participating retailers in AMK Hub and Jurong Point.

There is no additional cost for usage of the OTOT Collection Lockers for a limited period of time, thus shoppers can have some cost savings on the delivery charges for purchases.

Once shoppers have made the purchase, retailer will deposit the item into the locker and shopper will receive a SMS notification for collection. At #OTOT Collection Point, shopper will be required to enter a 6-digit One-Time Password (OTP) sent via the SMS notification to retrieve the purchases within 48 hours from the time the purchase is deposited by the retailers to do the collection.

Here is the list of participating retailers for Holiday Top Picks Deals :

AMK HUB

• Eu Yan Sang #B2-03/04
• OSIM #B2-05/06

Jurong Point

• Laneige #01-57/58
• The Face Shop #01-01/02
• SLR Revolution #03-18
• Venus Beauty #02-20A
• Vincent Watch #01-13

Please contact the retailer directly for any queries pertaining to the collection of your purchases.

For any issue occurred during the collection of the purchase from #OTOT Collection Point, shoppers can call customer service hotline (+65 6584 8884) which will be available from 9:00 A.M. to 10.00 P.M. for Monday to Friday, and 9:00 A.M. to 5.00 P.M. for weekends and public holidays for assistance.

For more FAQs, please refer below:

FAQ for shopper

1. What is the #OTOT Collection Point?
   #OTOT is a 24/7 collection point managed by M Malls, where you can collect your online purchases from the lockers at your Own Time Own Target, even after Mall’s opening hours. #OTOT is conveniently located at the carpark at both AMK Hub and Jurong Point.
    
2. How does the #OTOT Collection Point work?
   Participating retailers will offer #OTOT Collection Point as an option on the checkout page of their website for you to choose from. In addition, you may also choose #OTOT Collection Point for collection of pre-ordered goods you made from the physical store of the participating retailers.
    
3. Why use the #OTOT Collection Point?
   You can collect your online or pre-ordered purchases from the 24/7 #OTOT Collection Point at your Own Time Own Target, even after Mall’s opening hours. It is conveniently located at the carpark of Jurong Point and AMK Hub for self-collection.
    
4. How do I track if my purchases have been deposited and ready for collection?
   Once the retailer deposits your purchases into the locker, you will receive a SMS notification for collection. Please contact the retailer directly for any queries pertaining to the collection of your purchases.
    
5. What can I do if I did not receive any SMS notification for collection making after my online purchases?
   You will only receive SMS notification for collection upon the deposit of your purchases into the locker by the participating retailers. As such, please contact the retailers to enquire on your collection.
    
6. How do I collect my purchases from #OTOT Collection Point?
   You will receive a SMS notification for collection once the participating retailers deposited your purchases into the locker. At #OTOT Collection Point, you will be required to enter a 6-digit One-Time Password (OTP) sent via the SMS notification to retrieve your purchases.
    
7. How much time do I have to collect my purchases from #OTOT Collection Point?
   You will have 48 hours from the time your purchase is deposited by the retailers to do the collection. You will be notified of such date and time via SMS notification.
    
8. What can I do if I need to reschedule the collection date upon receipt of SMS notification for collection?
   You will need to contact the retailers should you need to reschedule the collection date. You will receive a new SMS notification once the retailers re-deposit your purchases into the locker.
    
9. Can I authorise someone to collect my purchases from #OTOT Collection Point?
   You may authorise someone else to collect your purchase, and he/she will only need to be provided with the 6-digit One-Time Password (OTP) send to you via the SMS notification.
    
10. What will happen to my purchases if I forget to collect or for any other reasons fail to collect within the 48 hours?
    A reminder SMS will be sent to you if your purchase is not collected 24 hours before the expiry of the collection. Upon the expiry of the collection (i.e., 48 hours from the deposit of your purchase), the retailers will be informed to retrieve any uncollected items from the locker. As such, please contact the retailers directly for an alternate arrangement for your collection.
     
11. What can I do if I encounter any issue during the collection of my purchase from #OTOT Collection Point e.g., the locker does not open after I entered the One-Time Password (OTP)?
    Shoppers can call customer service hotline (+65 6584 8884) which will be available from 9:00 A.M. to 10.00 P.M. for Monday to Friday, and 9:00 A.M. to 5.00 P.M. for weekends and public holidays.